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Privacy Policy

Last updated: January 1, 2026

Partsmart Corporation (“we,” “our,” or “us”) operates the ecommerce website (the “Website”) to offer products and related services to both business customers and individual end users. We are committed to protecting your privacy and ensuring transparency in how information is collected, used, and safeguarded.

1. Information We Collect

a) Information You Provide Voluntarily

We may collect information when you create an account, place an order (including guest checkout), or contact us, including:

  • Name
  • Email address
  • Phone number (if provided)
  • Billing and shipping address
  • Company name (for business customers, if provided)
  • Order and transaction details
  • Account credentials (if you register)
  • Messages or inquiries submitted through forms or email

This information is collected only when you choose to provide it.

b) Automatically Collected Information

When you visit or interact with our Website, certain technical and usage data may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited
  • Date and time of visits
  • Navigation behavior and interaction data (such as page views, clicks, cart activity, and checkout actions)

This data is used in an aggregated manner to improve website performance, security, and user experience.

2. Accounts and Guest Checkout

Customers may place orders either by:

  • Registering for an account, or
  • Using guest (anonymous) checkout

Registered users may store account information, saved addresses, and order history for future purchases. Guest checkout users provide only the information necessary to complete transactions and fulfill orders.

We use account and checkout information to:

  • Process transactions
  • Fulfill orders
  • Provide customer support
  • Maintain order records
  • Improve user experience

3. Orders, Transactions, and Customer Data

When you place an order, we collect and process necessary personal and transactional information to:

  • Process and fulfill orders
  • Manage billing and shipping
  • Provide customer support and order-related communication
  • Prevent fraud and unauthorized transactions
  • Maintain business, accounting, and legal records

To calculate shipping rates, generate shipping labels, and facilitate order fulfillment, we may share limited shipping and order-related information (such as name, shipping address, city, state, postal code, and destination country) with shipping carriers and logistics providers, including UPS and FedEx, through secure API integrations.

Order history and related transaction records may be retained as part of normal ecommerce operations and legal compliance requirements.

4. Payment Processing (Nuvei and PayPal)

Payments on our Website are processed securely through third-party payment processors, including Nuvei and PayPal.

When you make a purchase:

  • Payment information (such as credit card details or payment account information) is collected and processed directly by the payment processors
  • We do not store full payment card numbers or sensitive payment credentials on our servers
  • Payment transactions are subject to the privacy and security practices of the respective payment providers

These payment processors may collect and process data necessary to:

  • Complete transactions
  • Prevent fraud
  • Process refunds and chargebacks
  • Comply with financial and legal obligations

For more information, please review:
Nuvei Privacy Policy: https://www.nuvei.com/privacy/
PayPal Privacy Statement: https://www.paypal.com/privacy

5. Cookies and Consent Management

Our Website uses cookies and similar technologies to operate core ecommerce functions and enhance user experience.

We use a consent management system that allows users to:

  • Accept all cookies
  • Deny non-essential cookies
  • Manage cookie preferences at any time via the cookie settings panel

Types of cookies we use:

  • Essential Cookies: Required for shopping cart, checkout, account login, security, and core site functionality
  • Analytics Cookies: Used to understand website usage and performance (activated only after user consent where applicable)
  • Marketing Cookies: May be used for marketing or tracking technologies if implemented in the future and only with consent

6. Interaction and Usage Data

To operate and improve our ecommerce services, we may collect interaction data such as:

  • Page navigation
  • Click behavior
  • Cart activity
  • Checkout actions
  • Time spent on pages
  • General usage patterns

This data is used for analytics, service improvement, fraud prevention, and website optimization. We do not use this data to directly identify visitors without consent where required.

7. Communications and Customer Support

If you contact us via email, forms, or other communication channels, we collect the information you provide solely for:

  • Responding to inquiries
  • Providing customer support
  • Order-related communication
  • Business correspondence

We do not sell or rent personal information.

8. Third-Party Services

We may use third-party service providers to support website operations, including:

  • Payment processors (Nuvei and PayPal)
  • Shipping and logistics providers (such as UPS and FedEx)
  • Hosting and infrastructure providers
  • Security and fraud prevention tools
  • Analytics tools (if implemented)
  • Embedded content or media services

These third parties may process data in accordance with their own privacy policies. Any non-essential third-party services will only be activated after user consent where required.

9. Hosting and Infrastructure

Our Website may be hosted on secure cloud infrastructure that processes technical data such as IP addresses, server logs, and security-related information for operational, security, and performance purposes.

10. How We Use Information

We use collected information to:

  • Operate and maintain the Website and ecommerce platform
  • Process orders, shipments, and transactions
  • Provide customer support and communication
  • Improve website functionality and performance
  • Prevent fraud, abuse, and unauthorized access
  • Ensure platform security and reliability
  • Analyze aggregated usage trends (with consent where applicable)

11. Data Retention

We retain account, order, and communication data as long as necessary to:

  • Fulfill orders and provide customer support
  • Maintain transaction and business records
  • Comply with legal, tax, and regulatory obligations
  • Prevent fraud and resolve disputes

Guest checkout information is retained only as necessary to complete transactions, fulfill orders, and meet legal and accounting requirements.

12. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for non-essential cookies at any time
  • Manage cookie preferences through the cookie settings panel

California residents may have additional privacy rights under applicable data protection laws.

13. Data Security

We implement reasonable technical and organizational safeguards to protect information from unauthorized access, disclosure, alteration, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure.

14. Children’s Privacy

This Website is intended for general consumer and business use and is not directed toward children under the age of 13. We do not knowingly collect personal information from children.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or website functionality. Any updates will be posted on this page with a revised “Last updated” date.

16. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact:

Partsmart Corporation
Email: info@partsmart-corp.com